Refund & Cancellation Policy

1. Consultation & Site Visit Cancellations

If you schedule an on-site measurement or consultation visit and need to cancel or reschedule, you may do so up to 4 hours prior to the scheduled appointment with a 100% full refund of any advance inspection fee paid.

2. Custom Furniture & Modular Projects

Because custom interior products (such as modular kitchen cabinets, bespoke wardrobes, television units, and personalized sofas) are fabricated to your room's specific dimensions and material choices:

• Before Fabrication Commences: If cancelled within 48 hours of initial booking before raw material cutting begins, a full refund less 5% processing fee will be credited.
• During/After Fabrication: Once sheets are cut or customized finishes are applied, the advance amount covering raw materials and factory labor cannot be refunded. Any unspent balance from the project milestone will be promptly reimbursed.

3. Painting & Finishing Services

You may cancel standard painting services at least 24 hours before the project start date for a full refund. Pre-tinted custom shades mixed specifically on customer request cannot be returned to manufacturers and will be billed at actual cost.

4. Refund Processing Time

Approved refunds are initiated within 48 business hours and credited back to the original payment source (bank account, UPI, or card) within 5 to 7 working days, subject to your bank's clearance timeline.

5. Requesting a Refund or Help

To initiate a cancellation or refund inquiry, please email support@urbansathi-interior.com with your Booking ID or call our helpline at +91 70619 38436.